You do not get what you want. You get what you negotiate.

The bridge between wishing and accomplishing is discipline.

You'll never please everyone, but you only have to please a few people to get an offer.

Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.

When you kill a little time, you may be murdering opportunity.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies.