By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.
Harvey MackayIf we could measure the damage to corporations from gossip, it might be more than the GNP of the Third World!
Harvey MackayA smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.
Harvey MackayDon't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling. Announce a Friday afternoon off once in a while. Cancel a Monday morning meeting or two. Tell the cast of characters you'd like them to spend the amount of time normally spent preparing for attending the meeting at their desks, simply thinking about an original idea.
Harvey Mackay