Rough spots sharpen our performance. And more often than not, obstacles can be turned into advantages. You just can't let your disappointment get in the way.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

When you're thirsty, it's too late to think about digging a well.

Anyone too busy to say thank you will get fewer and fewer chances to say it.

The cost of praising someone is nil - but every psychological study shows the payoff is huge.

A great accomplishment shouldn't be the end of the road, just the starting point for the next leap forward.

Keep the customer actively involved throughout your presentation, and watch your results improve.