Empowerment is what managers do to people. Engagement is what managers do with people.

Managers who don't lead are quite discouraging, but leaders who don't manage don't know what's going on. It's a phony separation that people are making between the two.

An enterprise is a community of human beings, not a collection of "human resources".

Strategy is a pattern in a stream of decisions

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

Corporations are social institutions. If they don't serve society, they have no business existing

What I have against M.B.A.s is the assumption that you come out of a two-year program probably never having been a manager - at least for full-time younger people M.B.A. programs - and assume you are ready to manage.