Technologies tend to undermine community and encourage individualism.

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

Leadership, like swimming, cannot be learned by reading about it.

I describe management as arts, crafts and science. It is a practice that draws on arts, craft and science and there is a lot of craft - meaning experience - there is a certain amount of craft meaning insight, creativity and vision, and there is the use of science, technique or analysis.

We're all flawed, but basically, effective managers are people whose flaws are not fatal under the circumstances. Maybe the best managers are simply ordinary, healthy people who aren't too screwed up.

Empowerment is what managers do to people. Engagement is what managers do with people.

Technologies tend to undermine community and encourage individualism.