Corporations are social institutions. If they don't serve society, they have no business existing

What I have against M.B.A.s is the assumption that you come out of a two-year program probably never having been a manager - at least for full-time younger people M.B.A. programs - and assume you are ready to manage.

If the private sectors are about markets and the public sectors are about governments, then the plural sector is about communities.

The real challenge in crafting strategy lies in detecting subtle discontinuities that may undermine a business in the future. And for that there is no technique, no program, just a sharp mind in touch with the situation.

Strategy is not the consequence of planning, but the opposite: its starting point.

Empowerment is what managers do to people. Engagement is what managers do with people.

Organizational effectiveness does not lie in that narrow minded concept called rationality. It lies in the blend of clearheaded logic and powerful intuition