Corporations are economic entities, to be sure, but they are also social institutions that must justify their existence by their overall contribution to society.

So technologies, whether it is a telephone or an iPhone, computers in general or automobiles, television even, all individualize us. We all sit in front of our iPhones and communicating but are we really communicating?

You can teach all sorts of things that improve the practice of management with people who are managers. What you cannot do is teach management to somebody who is not a manager, the way you cannot teach surgery to somebody whose not a surgeon.

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense

The great myth is the manager as orchestra conductor. It's this idea of standing on a pedestal and you wave your baton and accounting comes in, and you wave it somewhere else and marketing chimes in with accounting, and they all sound very glorious. But management is more like orchestra conducting during rehearsals, when everything is going wrong.

No generalizing beyond the data, no theory. No theory, no insight. And if no insight, why do research.