Leadership, like swimming, cannot be learned by reading about it.

Why does every generation have to think that he lives in the period with the greatest turbulence?

Learning is not doing; it is reflecting on doing.

Management and leadership are not separate spheres. The two skills work together in the larger realm of “communityship.

If the private sectors are about markets and the public sectors are about governments, then the plural sector is about communities.

Basically, managing is about influencing action. Managing is about helping organizations and units to get things done, which means action. Sometimes, managers manage actions directly. They fight fires. They manage projects. They negotiate contracts.

Empowerment is what managers do to people. Engagement is what managers do with people.