While hard data may inform the intellect, it is largely soft data that generates wisdom.

Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.

Most of the time, strategies should not be formulating strategy at all; they should be getting on with implementing strategies they already have.

Everyone is against micro managing but macro managing means you're working at the big picture but don't know the details.

No generalizing beyond the data, no theory. No theory, no insight. And if no insight, why do research.

An enterprise is a community of human beings, not a collection of "human resources".

Organizational effectiveness does not lie in that narrow minded concept called rationality. It lies in the blend of clearheaded logic and powerful intuition