To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

Everyone must have a shot at the American Dream.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

We have a big opportunity in China. We think the number of stores here can rival the number in North America.

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were trying to manage the business through the lens of humanity.

If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.