To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

If you look at coffee, tea, food and juice, we think there are inherent opportunities. If you look at health bars or grab-and-go products that are in our stores, we think we can significantly enhance them and make them more widely available.

I don't have any secret sauce and I'm no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.

We will never-and I mean never-turn our backs on our employees.

Starbucks represents something beyond a cup of coffee.

Everyone starts strong. Success comes to those with unwavering commitment to be at the end.

If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.