Starbucks represents something beyond a cup of coffee.
This may sound a bit naive, but I got here by believing in big dreams.
Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.
At its core, I believe leadership is about instilling confidence in others.
We will never-and I mean never-turn our backs on our employees.
Customers have different need states and life experiences.