I think Starbucks created a platform and, ultimately, a runway for many other companies to emulate. I suspect if we had not achieved what we have, there would have been many regional brands that would have succeeded. But I'm not sure there would have been a national brand of the scope of Starbucks.

I think growth covers up mistakes.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

While their service is ending, our responsibility is just beginning!

We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.