All great hotels should have stellar personalized service, a unique design that gives guests a sense of place, an excellent on-site restaurant, and other fantastic amenities. Obviously location is a key factor as well.

I think there are multiple ways to have your voice heard. In some cases, it's through protest and it's through going on the nightly news and talking about or denouncing every issue on which you disagree with. Other times it is quietly and directly and candidly.

People underestimate me, and that's fine. I prefer to go into negotiations being underestimated.

Traditionally women have been more reticent to acknowledge their ambition and to say it with pride. So I like having people who work for us who are ambitious, engaged, respectful. Mis-hiring is a huge mistake. It's a tremendous opportunity cost throwing the position to the wrong person.

The beauty of America is people can do what they like.

From a productivity perspective, prioritization is key. And it's very easy to focus on clearing the decks of minutia, especially when one's very busy. It's almost easy to want to sit down at your desk when you have a free five minutes and try to clear out some of the incoming emails rather than strip things strategically and foundationally and ask about what the most important objectives for you and the company are.

If being complicit is wanting to be a force for good and to make a positive impact, then I'm complicit.