Starting anything is a roller coaster with the highest highs and lowest lows.

The idea of Twitter started with me working in dispatch since I was 15 years old, where taxi cabs or firetrucks would broadcast where they were and what they were doing.

I think Twitter is best when it sparks conversations elsewhere. To use YouTube and Facebook and all the tools we have available to us today to respond and also promote and answer and engage is awesome.

Don't avoid eye contact and don't be late

Pick a movement, pick a revolution and join it.

From a product standpoint, we want every touch point to feel magical. It inspires trust.

My goal is to simplify complexity.