Constraints inspire us in how we approach the press, how we approach business relationships, how we do everything.

Don't avoid eye contact and don't be late

'Luck' is recognizing when the situation encourages build out and execution.

Anything you're interested in the world whether it be Charlie rose or JetBlue or a public figure or your local coffee shop, they're on Twitter and broadcasting what is interesting to them.

I spend 90% of my time with people who don't report to me, which also allows for serendipity, since I'm walking around the office all the time. You don't have to schedule serendipity. It just happens.

Making something simple is very difficult.

My mom cares that I tweeted a picture of my breakfast. She's knows I'm eating and I'm safe.