I fell in love with flora of all types, especially ferns. Loved the sparse structure and repetition of shape - almost fractal.

Your job as an executive is to edit, not write. It's OK to write once in a while but if you do it often there's a fundamental problem with the team. Every time you do something ask if you're writing or editing and get in the mode of editing.

I love cities, and I love city governments in particular. But in politics it would have taken me 8 years from implementing a policy before I would get to see the feedback. With programming I could model the same policies and see the impact immediately. Technology is a far more efficient way to test.

We get to design what we want to see in the world rather than doing what other people think should be done.

From a product standpoint, we want every touch point to feel magical. It inspires trust.

A number of people in the United States, almost everyone, is using plastic cards to pay for things, but it's extremely difficult to accept these cards. So let's make it's easy and take more and more of the friction out as we can.

Making something simple is very difficult.