Companies that change best over time know first and foremost what should not change.

By definition, it is not possible to everyone to be above the average.

Look, I don't really know where we should take this bus. But I know this much: If we get the right people on the bus, the right people in the right seats, and the wrong people off the bus, then we'll figure out how to take it someplace great.

You absolutely must have the discipline not to hire until you find the right people.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

Discipline is consistency of action.

Companies that change best over time know first and foremost what should not change.