Focusing solely on what you can potentially do better than any other organization is the only path to greatness.

Genuine confidence is what launches you out of bed in the morning, and through your day with a spring in your step.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

If we allow the celebrity rock-star model of leadership to triumph, we will see the decline of corporations and institutions of all types. The twentieth century was a century of greatness, but we face the very real prospect that the next century will see very few enduring great institutions.

Comparison, a great teacher once told me, is the cardinal sin of modern life. It traps us in a game that we can't win. Once we define ourselves in terms of others, we lose the freedom to shape our own lives.

Those who build and perpetuate mediocrity...are motivated more by the fear of being left behind.

How can we do better tomorrow than we did today?