Power people are generally threatened by authority people.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.

Leadership: The skill of influencing people to work enthusiastically toward goals identified as being for the common good.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

As leaders we do not create growth. The best we can do is create an environment that is conducive to growth. It is like planting a garden. You do not cause the seeds to grow. To grow is their natural purpose in life.

Authority: The skill of getting people to willingly do your will, because of your personal influence.