Authority is always built on service and sacrifice.

A seagull manager is one who periodically flies into the area, makes a lot of noise, dumps on the people, maybe eats their lunch, and flies away.

INTENTIONS - ACTION = SQUAT

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Slaves do what others want. Servants do what others need.

It is a shame that so many leaders spend their time pondering their rights as leaders instead of their awesome responsibilities as leaders.

Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.