Authority is always built on service and sacrifice.

Slaves do what others want. Servants do what others need.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.

Authority is always built on service and sacrifice.

Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.