Authority: The skill of getting people to willingly do your will, because of your personal influence.

Slaves do what others want. Servants do what others need.

Power people are generally threatened by authority people.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

Power: The ability to force or coerce someone to do your will, even if they would choose not to, because of your position or your might.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

INTENTIONS + ACTION = WILL