There is great joy in leading with authority, which is serving others by meeting their legitimate needs.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

we must never forget that people buy into the leader before they buy into a mission statement.

Our top-down pyramid style of management is a very old concept borrowed from centuries of war and monarchies.

A rut... is little more than a coffin with the ends kicked out.

A seagull manager is one who periodically flies into the area, makes a lot of noise, dumps on the people, maybe eats their lunch, and flies away.

Those who follow the crowd will never be followed by the crowd.