Through basic science literacy, people can understand the policy choices we need to be making. Scientists are not necessarily the greatest communicators, but science and communication is one of the fundamentals we need to address. People are interested.

Why do you need to drive a Ferrari to get stuck in a traffic jam anyway? How do people afford these cars?

There are bad people and there are bad corporations. Just as there are good people and good corporations. That might seem too black and white, but what can I tell ya?

The future belongs to brands that do more than pay lip-service to real dialogue and recognise that their customers want them to believe in something.

My belief is that if you grapple with the big changes until you really get them and if you develop an internal compass to steer your marketing and communications, you will be working in a discipline that is more exciting, more intellectually rich, more delightfully complex and ultimately more rewarding than it has ever been.

Information is the most valuable commodity in the world today and this business is about giving people access to information that is relevant to their lives.

Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.