Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.

Why do you need to drive a Ferrari to get stuck in a traffic jam anyway? How do people afford these cars?

I would just like my children to be able to eat fish when they grow up. Now, I don't think there's anything controversial about that.

Here's the thing about me: I have a job to do and I do it.

Information is the most valuable commodity in the world today and this business is about giving people access to information that is relevant to their lives.

The future belongs to brands that do more than pay lip-service to real dialogue and recognise that their customers want them to believe in something.

What makes a media company successful is how it copes with competitive markets in which people have a choice. Competition today is at a more intense level than it has ever before been because the barriers to providing information in the virtual world are so low and the choice of provider nearly infinite.