If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
James SinegalIt is improper for one person to take credit when it takes so many people to build a successful organization. When you try to be top dong, you don't create loyalty. It you can't give credit (and take blame), you will drown in you inability to inspire.
James SinegalWe've always been in favor of improved wages for workers. When you have a strong middle class, they want to buy more stuff at Costco.
James Sinegal