If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.

It's like heroin: You do a little and you want a little bit more. Raising prices is the easy way.

Paying good wages is not in opposition to good productivity.

You take an educated gamble. If you don't occasionally make a mistake, you're not doing your job.

I think the biggest single thing that causes difficulty in the business world is the short-term view. We become obsessed with it. But it forces bad decisions.

You don't have a very motivated working class, it starts to affect the dynamics of the economy. If workers are disenchanted and disenfranchised, productivity losses will go along with that.

I think that most of the people running companies today are motivated and pay is a small portion of the motivation.