The process of design starts with exploration, but ends with refinement. The best designers carefully move from one to the other, making sure they spend enough time exploring before locking themselves into a design approach.

In all situations where bad design decisions were made, people lacked some information that would have helped them make the right decision.

Are you willing to take responsibility for your team's culture or do you treat it like the weather - something that happens to you?

Some people are so into web standards that they've removed all the tables from their houses

Intuitive design happens when current knowledge is the same as the target knowledge.

Once you eliminate quality as a requirement, the entire design process becomes a whole lot easier.

A design is intuitive when people just know what to do and they don’t have to go through any training to get there When a design is not intuitive, our attention moves away from what we’re trying to accomplish to how we can get the interface to accomplish what we want.