[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.
The best feature of a product should really be the customer service.
Every time something slips through the cracks, the cracks get bigger.
Unless you are a fortune-teller, long-term business planning is a fantasy.
Before you dismiss a beginner's work, remember how much you sucked when you started. You probably sucked worse, actually.
It's simple until you make it complicated.