No is easier to do. Yes is easier to say.

It's simple until you make it complicated.

Unless you are a fortune-teller, long-term business planning is a fantasy.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.

Every time something slips through the cracks, the cracks get bigger.