What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?
It's simple until you make it complicated.
How can you expect someone to get a good day's work if they are interrupted all day?
Every time something slips through the cracks, the cracks get bigger.
The best feature of a product should really be the customer service.
The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.