No is easier to do. Yes is easier to say.
What you do is what matters, not what you think or say or plan.
The design is done when the problem goes away.
[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.
We also get thousands of suggestions. The default answer is always no.
Unless you are a fortune-teller, long-term business planning is a fantasy.