[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.

You don't need to win every medal to be successful.

Every time something slips through the cracks, the cracks get bigger.

What you do is what matters, not what you think or say or plan.

We also get thousands of suggestions. The default answer is always no.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

"Easy" is a word that's used to describe other people's jobs.