We are our choices. Build yourself a great story.
It's hard to find things that won't sell online.
Focusing on the customer makes a company more resilient.
The death knell for any enterprise is to glorify the past -- no matter how good it was.
What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.
There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.