It is very difficult to get people to focus on the most important things when you're in boom times.

Our point of view is we will sell more if we help people make purchasing decisions.

If you're long-term oriented, customer interests and shareholder interests are aligned.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

I’d rather interview 50 people and not hire anyone than hire the wrong person.

On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.

The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.