People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.

To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

Cultures, for better or worse, are very stable.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

Life's too short to hang out with people who aren't resourceful.