People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

I'm skeptical that the novel will be 're-invented.'

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

If you think about the long term then you can really make good life decisions that you won’t regret later.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.