People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

I'm skeptical that the novel will be "re­invented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.

Life's too short to hang out with people who aren't resourceful.

Things never go smoothly.

I'm skeptical of any mission that has advertisers at its centerpiece.