People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.

Focusing on the customer makes a company more resilient.

Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.

It's hard to find things that won't sell online.

What's dangerous is not to evolve.