You can't delegate growth or customer satisfaction.

And people is the most important part of my job. I spend one third of my time on people.

Leadership is an intense journey into yourself. You can use your own style to get anything done. It's about being self-aware. Every morning, I look in the mirror and say, 'I could have done three things better yesterday.'

Good leaders don't tell people what to do, they give teams capability and inspiration.

The most important thing I've learned since becoming CEO is context. It's how your company fits in with the world and how you respond to it.

I'm out talking about this company (General Electric) seven days a week, 24 hours a day, with nothing to hide. We're a 130-year-old company that has a great record of high-quality leadership and a culture of integrity.

Surviving a failure gives you more self-confidence. Failures are great learning tools - but they must be kept to a minimum.