You can't delegate growth or customer satisfaction.

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

Surviving a failure gives you more self-confidence. Failures are great learning tools - but they must be kept to a minimum.

Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

There is no real magic to being a good leader. But at the end of every week, you have to spend your time around the things that are really important: setting priorities, measuring outcomes, and rewarding them.

I've been seeing the change. It's been steady. It's been more controlled than people think. And my own belief is that China knows it also needs to be part of the world, and that it needs to be able to have trade with Europe and the United States in order to house and feed a billion people. That's really kind of single-mindedly what they see their role as being.

Live with passion. Live with purpose.