You can't delegate growth or customer satisfaction.

People ought to invest in us because they like our company and the way they run it. We still do quarterly earnings guidance, but we tell people openly that they ought to look at the company for the long term and that's how they ought to invest.

Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

It's the sustained ability to change that really counts.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

And people is the most important part of my job. I spend one third of my time on people.

The reason people come to work for GE, they want to be apart of something bigger than themselves, they want to work for a company that makes a difference, a company that is doing great things in the world.