You can't delegate growth or customer satisfaction.

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

Managing innovation better may be the only way out of the abyss called commodity hell.

Good leaders are very curious, and they spend a lot of time trying to learn things.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.

Really, the one thing that actually works - you know, state-run communism may not be your cup of tea, but [China's] government works.

And people is the most important part of my job. I spend one third of my time on people.