Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.

Live with passion. Live with purpose.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

Managing innovation better may be the only way out of the abyss called commodity hell.

I'm out talking about this company (General Electric) seven days a week, 24 hours a day, with nothing to hide. We're a 130-year-old company that has a great record of high-quality leadership and a culture of integrity.

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

Values can't just be words on a page. To be effective, they must shape action.