And people is the most important part of my job. I spend one third of my time on people.

If the only common thread you have as an industrial company is the fact that you think you're well managed, you can still be a pretty good company, but you're not going to be a dominant company, a competitive company over time.

The most important thing I've learned since becoming CEO is context. It's how your company fits in with the world and how you respond to it.

I was Chairman for two days. I had an airplane with my engines, hit a building I insured, was covered by a network I owned and I still have to increase earnings by 11 percent.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

Work hard with passion and courage. Life is a marathon of contribution. You really must work hard to accomplish something... Find your passion and get good at it.