I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

There is no real magic to being a good leader. But at the end of every week, you have to spend your time around the things that are really important: setting priorities, measuring outcomes, and rewarding them.

You can't delegate growth or customer satisfaction.

Work hard with passion and courage. Life is a marathon of contribution. You really must work hard to accomplish something... Find your passion and get good at it.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.

Surviving a failure gives you more self-confidence. Failures are great learning tools - but they must be kept to a minimum.

I grew up in Cincinnati, Ohio, and my parents are really right wingers. My dad watches, like, five or six hours of Fox News every day and stuff like that.