I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

It's the sustained ability to change that really counts.

The most important thing I've learned since becoming CEO is context. It's how your company fits in with the world and how you respond to it.

There is no real magic to being a good leader. But at the end of every week, you have to spend your time around the things that are really important: setting priorities, measuring outcomes, and rewarding them.

You can't delegate growth or customer satisfaction.

The reason people come to work for GE, they want to be apart of something bigger than themselves, they want to work for a company that makes a difference, a company that is doing great things in the world.

Good leaders are very curious, and they spend a lot of time trying to learn things.