Good leaders don't tell people what to do, they give teams capability and inspiration.

You can't delegate growth or customer satisfaction.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.

And people is the most important part of my job. I spend one third of my time on people.

Values can't just be words on a page. To be effective, they must shape action.

There is no real magic to being a good leader. But at the end of every week, you have to spend your time around the things that are really important: setting priorities, measuring outcomes, and rewarding them.

I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.