I think there's a need for somewhat of a mindset change. We need to have a consistent external focus. We've always had the research labs. We've always had the resources to be innovative, and we've been innovative in a number of businesses. But, in any big company, you have to constantly push people to look at markets and customers, rather than look internally at themselves.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

Values can't just be words on a page. To be effective, they must shape action.

Good leaders are very curious, and they spend a lot of time trying to learn things.

The reason people come to work for GE, they want to be apart of something bigger than themselves, they want to work for a company that makes a difference, a company that is doing great things in the world.

And people is the most important part of my job. I spend one third of my time on people.

In business as in life, sometimes bad things happen to good people, and sometimes good things happen to bad people. But over time, if you play long enough, everybody gets what he deserves - good and bad.