If the only common thread you have as an industrial company is the fact that you think you're well managed, you can still be a pretty good company, but you're not going to be a dominant company, a competitive company over time.

Surviving a failure gives you more self-confidence. Failures are great learning tools - but they must be kept to a minimum.

Good leaders are very curious, and they spend a lot of time trying to learn things.

You can't delegate growth or customer satisfaction.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.

People ought to invest in us because they like our company and the way they run it. We still do quarterly earnings guidance, but we tell people openly that they ought to look at the company for the long term and that's how they ought to invest.