I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

The more everybody knows about all aspects of the problems we face, the better off all of us will be. Less time spent explaining things means more time for coming up with creative solutions.

As much as we may want to withdraw into a world of pure problem solving, we have to acknowledge that the most successful architectures are the ones you can actually convince someone to implement.

My job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do.

A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren’t really there to begin with.

Giving something your time isn't the same as giving it your attention.

Ajax isn't a technology. It's really several technologies, each flourishing in its own right, coming together in powerful new ways.