Giving something your time isn't the same as giving it your attention.

Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring.

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

Problems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.

Ajax is an important development for Web applications, and its importance is only going to grow.

Giving something your time isn't the same as giving it your attention.