People take issue with individual aspects of Wikipedia all the time. But it's kind of hard to hate the general idea of a free encyclopedia. It's like hating kittens.

In general, the best advice I can give people is to take criticism seriously, apologize for anything you have done wrong, and pull back from conflict. Of course, if you are right on a content matter, you should press forward in the interest of quality, but conflict often has a way of taking on a life of its own, unfortunately.

I just get up every day and do what seems like the most interesting, fun thing to do.

Most people are good. They may not be saints, but they are good.

I have always viewed the mission of Wikipedia to be much bigger than just creating a killer website. We're doing that of course, and having a lot of fun doing it, but a big part of what motivates us is our larger mission to affect the world in a positive way

To me the key thing is getting it right. And if a person's really smart and they're doing fantastic work I don't care if they're a high school kid or a Harvard professor, it's the work that matters.

My original concept was to provide a free encyclopedia for every single person in the world.