There's a big tendency to gravitate toward a closed and proprietary approach too easily.

What can we put into the hands of people under oppressive regimes to help them? For me, a big part of it is information, knowledge - the ability to defeat propaganda by understanding it.

I'm a very friendly person, and I think that's had a big impact on my work because I tend to be pretty good with not trying to always win every argument and things like that. I just sort of try to bring a lot of people together to talk.

The Internet is allowing for us to really experience people in some of the most distant places in the world - as other people just like us. So get to know people, seek out bloggers from a country you're kind of curious about. It's about building empathy and breaking through to the point of recognizing people as people.

Wikipedia is the #5 site on the Web and serves 450 million different people every month - with billions of page views.

My view is that good community management is like having good municipal government: You should be able to have dissenting opinions and so on, freedom of speech, but your grandmother should also be able to walk down the street at night without having to worry about getting mugged.

Massive numbers of people are going to come online from cultures we don't normally interact with.