In general, the best advice I can give people is to take criticism seriously, apologize for anything you have done wrong, and pull back from conflict. Of course, if you are right on a content matter, you should press forward in the interest of quality, but conflict often has a way of taking on a life of its own, unfortunately.
Jimmy WalesMy view is that good community management is like having good municipal government: You should be able to have dissenting opinions and so on, freedom of speech, but your grandmother should also be able to walk down the street at night without having to worry about getting mugged.
Jimmy WalesWhat can we put into the hands of people under oppressive regimes to help them? For me, a big part of it is information, knowledge - the ability to defeat propaganda by understanding it.
Jimmy WalesThere's plenty of rude stuff online. People say things online that they would be ashamed to say face to face. If people could treat others as though they were speaking face to face, that would be huge.
Jimmy Wales