A user interface is well-designed when the program behaves exactly how the user thought it would.

Beware of Methodologies. They are a great way to bring everyone up to a dismal, but passable, level of performance, but at the same time, they are aggravating to more talented people who chafe at the restrictions that are placed on them.

If you can't understand the spec for a new technology, don't worry: nobody else will understand it either, and the technology won't be that important.

If you are a programmer working in 2006 and you don’t know the basics of characters, character sets, encodings, and Unicode, and I catch you, I’m going to punish you by making you peel onions for six months in a submarine.

Something is usable if it behaves exactly as expected.

We just have to come in every morning and somehow, launch the editor.

Never put yourself in a position that will put yourself at risk if you make the wrong decision. We spent cash on everything. It's fashionable to make 'bet the company' decisions, but don't do it.