Plan and execute your first failure so that you no longer have to fear it.

I thought that because I wasn't a sickly person - I never have been - I thought I was healthy. So I assumed health. I didn't have it.

COMMUNICATION: If I had to pick a first rule of communication-the one practice above all others that opens the door to connecting with others-it would be to look for common ground. Too often people see communication as the process of transmitting massive amounts of information to other people. But that's the wrong picture. Communication is a journey. The more that people have in common, the better the chance that they can take that journey together.

You have to know who you are to grow to your potential. But you have to grow in order to know who you are.

Even if you've had a negative effect on others in the past, you can turn that around and make your impact a positive one.

Leaders express feelings that other leaders sense.

Change the leader, change the organization.