To gain credibility, you must consistently demonstrate three things: Initiative: You have to get up to go up. Sacrifice: You have to give up to go up. Maturity: You have to grow up to go up. If you show the way, people will want to follow you. The higher you go, the greater the number of people who will be willing to travel with you.
John C. MaxwellCOMMUNICATION: If I had to pick a first rule of communication-the one practice above all others that opens the door to connecting with others-it would be to look for common ground. Too often people see communication as the process of transmitting massive amounts of information to other people. But that's the wrong picture. Communication is a journey. The more that people have in common, the better the chance that they can take that journey together.
John C. Maxwell