When I was 17, I made the decision to have a good attitude. I was a junior in high school; the coach said I was going to be the captain of my basketball team. I thought – that surprised me because I wasn’t the best player. John Thomas was better than me, and I was probably second or third best player. And I kept thinking, “Why am I going to be the captain?” I think everybody else was thinking that too. And the coach then answered, “The reason John is going to be the captain is he has the best attitude on the team. He encourages others, he believes we can win, he never gives up.”

When I made that statement that the person discovers the secret of their success by their daily agenda, all of a sudden it hit me that if I could teach people to make today count; if I could really teach them what they need to do today to have a good day, that tomorrow would really take care of itself.

If you can learn to understand people how they think, what they feel, what inspires them, how they're likely to act and react in a given situation- then you can motivate and influence them in a positive way.

Disappointment is the gap that exists between expectation and reality.

To gain credibility, you must consistently demonstrate three things: Initiative: You have to get up to go up. Sacrifice: You have to give up to go up. Maturity: You have to grow up to go up. If you show the way, people will want to follow you. The higher you go, the greater the number of people who will be willing to travel with you.

Talented performers flock to the best and brightest leaders, and these leaders in turn lift the lids off their people and uncork the latent talent inside of them.

You cannot manage a decision you haven't made.