When I was 17, I made the decision to have a good attitude. I was a junior in high school; the coach said I was going to be the captain of my basketball team. I thought – that surprised me because I wasn’t the best player. John Thomas was better than me, and I was probably second or third best player. And I kept thinking, “Why am I going to be the captain?” I think everybody else was thinking that too. And the coach then answered, “The reason John is going to be the captain is he has the best attitude on the team. He encourages others, he believes we can win, he never gives up.”

A good leader encourages followers to tell him what he needs to know, not what he wants to hear.

The single biggest way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders and continually develops them.

The ability to understand people is a choice.

If I'm halfway to the dream, at best, half of my resources are there. Your resources to fulfill the dream will come during the last step of the dream.

Don’t tell them what you’re going to do - that’s vision. Do what you are going to do – that’s culture.

I can't raise the bar of others if I haven't raised the bar for myself.