Innovation has never come through bureaucracy and hierarchy. It's always come from individuals.

If you repeat something long enough people believe it's what happened.

Great marketing cannot sell a pedestrian product very well.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

I have found that I always learn more from my mistakes than from my successes. If you aren't making some mistakes, you aren't taking enough chances.

Health care missed the PC and Internet revolutions, but it can't afford to miss the cloud and mobile revolution.

Steve [Jobs] and I spent months getting to know each other before I joined Apple. He had no exposure to marketing other than what he picked up on his own. This is sort of typical of Steve. When he knows something is going to be important, he tries to absorb as much as he possibly can.